The service center provides among other things software- and firmware updates as well as detailed documentations for all of our products. 

Below you can find your personal access data for the service center. There are two ways to reach the service center:

1. Using the current link:
https://sc.telemotive.de/4/index.php?id=154&L=1

With the login data for our service ecenter you have access to our OTRS-Ticket system too. Every email sent to TMO.productsupport@magna.com generates automatically a ticket and can therefore be forwarded to the responsible person promptly.

The status of your tickets can be checked fast and easily at https://produktsupport.telemotive.de. You can log in using your access data above. Creation of new tickets is also possible as upload an bugreport.

The most important steps are described in a manual that can be found in the upper right corner of the website or under this link directly: https://sc.telemotive.de/4/uploads/media/OTRS_Kurzanleitung.pdf

Note: If you want to upload more than 20 MB please create a ticket first and upload the file in a second step without the limitation.

Due to a wrong network setting it might be impossible to reach the data logger any more. In this case the network configuration can be resetted by a long press on the [ON / Trig-ger] button (bP2 ca. 5 – 10 sec. during operation / bP Mini ca. 20 sec. during startup) to default settings: Automatic DHCP configuration (with IP 192.168.0.233).

After a reboot the data logger can be reached again by using a direct connection with a PC/Laptop.

If the logger can't be reached by the client or resetting of the network settings does not work correctly it is maybe possible to connect the logger by using the terminal IP address. This is a special IP address wich is normally used for terminal mode.

For that, the network interface of your PC / laptop (TCP/IPv4) has to be set to:

IP: 10.1.255.254

Mask: 255.255.0.0

The System Client automatically is looking for available IP addresses in this range and in some cases you can build a connection to the device in this way.

blue PiraT of the first generation can NOT be repaired since 2016. If you continue to use these devices and the device causes problems, this note can help you to get the device back into a functional state.

The different modules of the client communicate on different protocols with the logger so that it may be that some of them can’t reach the logger any more but others still can.

Please try to do the following steps:

1.  bP1 resetting network configuration (just when you are having no access to the logger any more)

To be sure that the logger uses the right Network configuration, please reset the settings to DHCP-Server with IP: 192.168.0.231 as shown in the manual:

https://sc.telemotive.de/4/uploads/media/blue_PiraT_User_Manual_4.2.4.pdf

chapter 5.3.1 configuration, page 33

Important: In case of an incorrect network configuration it might not be possible to access the data logger anymore. The data logger can be reset to standard configuration by a long-press of the trigger button (until the trigger LED flashes five times) and a restart of the data logger (wait until data logger switches to standby mode or force standby mode by long-press of the start button until the CAN LEDs flash alternately). After this procedure, the data logger can be accessed via a direct network connection (see chapter 5.2).


2. bugreport with file system check
2.1     please start the module [bugreporter], choose
2.2     [x] Option 2:  Client and logger without trace data
2.3     choose the option => [x] File System Check [...]
2.4     start the reporting by pressing [Generate bug Report]

3. formatting the hard disk
Under the following link:

https://sc.telemotive.de/4/uploads/media/setupHDA3_V2.2.zip

please find a script which will format the harddisk of your blue PiraT do delete corrupted data.

If you don't need the data on hard disk please try following:

Note: The script deletes all data on hard disk!

3.1    save the current configuration to your local pc (if possible)
3.2     unzip the file bluePiraT-HDD-FormattingScript_V2.x.zip
3.3     flash the script 'setupHDA3-2.0.dat' on the blue PiraT. -> blue PiraT Client -> Update firmware and licenses
3.4     open the configuration and send it to the blue PiraT again
3.5     flash the current firmware. (see blue PiraT Service Center -> if you need an account please let me know)
3.6     At last, make a shutdown (push 3 seconds the Trigger/Marker button) and create a Bugreport.

- blue PiraT Client -> bugreporter ->

- [x] Option 2:         Client and logger without trace data)

- choose the option => [x] File System Check [...]