Support
If problems occur with a device from Magna Telemotive GmbH, please take following steps:
- Read the User Manual
- Please check if you are using an up-to-date software
- Please check if all cables are correctly attached to the data logger
- If you are able to establish a connection to the data logger, run the program "Bug Reporter". This program creates a zip file, which you should please put into a ticket into our OTRS Ticket system
- Contact Customer Support at TMO.productsupport@magna.com
Sending in defective devices
If your device needs to be return for repair, please complete the Servicereport for the device:
Word: MagnaTelemotive-Servicereport.doc
PDF: MagnaTelemotive-Servicereport.pdf
print it out and send it with the defective device directly to Mühlhausen for repair.
Shipping address for repair devices: |
Please make sure to ship the package on the basis of DDP (Delivery Duty Paid) and that the total value of the loggers in the pro forma invoice is under 1000 euros.
Otherwise our receiving department can't accept the shipment.
The logger will be analysed and, if it is still in warranty, repaired and shipped back to you. If the devices warranty is expired we will send you a quotation for the repair.
Attention: On devices with internal memory the data will be deleted after the repair!
Batteries:
If you need help with shipping due to the included batteries, please follow the instructions in our BatteryGuide!
Note: Please take into consideration that no repair can take place without a completely filled-out service report for 'each' device!
Servicereport
 | MAGNA_Telemotive-Scrapping_Protocol.pdf | Scrapping-Protocol - PDF |
